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Report Abuse and Neglect

Elder & Dependent Adult

If you suspect abuse please call:

  • Toll free 1 (866) 580-HELP (4357) or
  • (831) 454-4101.

Available 24-hours a day, 7-days a week.

In a long term care facility, call (831) 429-1913 or (831) 688-8833.

If this is an emergency call 911 for immediate assistance.

Child Abuse and Neglect

You can help stop child abuse!

To report child abuse or neglect, please call:

  • Toll Free at 1 (877) 505-3299 or
  • (831) 454-2273.

Available 24-hours a day, 7-days a week.

If this is an emergency call 911 for immediate assistance.

Report Fraud

If you suspect Medi-Cal Fraud call:

For more hints and resources go to the DHCS Stop Medi-Cal Fraud web page.

Administration

Fair Hearings Office

Joyce Germain, Fair Hearings Officer
Call: (831) 454-4117

Adult Protective Services

1400 Emeline Avenue, Building K, Santa Cruz, CA 95060
Phone: (831) 454-4101
TTY: (831) 763-8828

In-Home Supportive Services

Santa Cruz

1400 Emeline Avenue, Building K, 3rd Floor, Santa Cruz, CA 95060
Call: (831) 454-4101
Fax: (831) 763-8906
TTY/TDD:
Referrals: (831) 454-4101 or (831) 763-8000, option 2
Metro Bus Route

Watsonville

18 W. Beach Street, Watsonville, CA 95076
Toll Free: (888) 421-8080
Call: (831) 763-8800
Fax: (831) 763-8906
TTY/TDD:
Metro Bus Route

IHSS Fiscal

Mail forms including Timesheets to:

P.O. Box 1320, Santa Cruz, CA 95061
Automated Call System: (831) 454-7315
Call: (831) 454-7315 for Timesheet Corrections, Replacement, and Change of Address
TTY/TDD:
Other Counties: County IHSS Offices

IHSS Public Authority

Mail ... to:

P.O. Box 1300, Santa Cruz, CA 95061
Call: (831) 454-4036
Fax: (831) 763-8906
TTY/TDD:

IHSS Public Authority Advisory Commission

18 W. Beach Street, Watsonville, CA 95076
Mail to: P.O. Box 1300 Santa Cruz, CA 95061
Toll Free: (888) 421-8080
Call: (831) 454-4036
Fax: (831) 763-8906
TTY/TDD:

Veteran's Services Office - VSO

Santa Cruz

842 Front Street, Santa Cruz, CA 95060
Call: (831) 454-7276
Fax: (831) 458-7116
TTY/TDD:
Hours: 8:00 a.m. to 12 Noon and 1:00 to 5:00 p.m., Monday through Thursdays. Closed on Fridays.
Walk-in hours: Monday through Thursday 1:00 to 5:00 p.m., and Wednesday all day.

Watsonville

18 West Beach Street, Watsonville, CA 95076
Call: (831) 454-7276
Fax:
TTY/TDD:
By appointment hours only: 8:00 a.m. to 12:00 p.m. and 1:00 to 5:00 p.m., Monday through Wednesday.
E-mail: Veteran's Services Officer at Dean.Kaufman@santacruzcounty.us.
Facebook: Santa Cruz Veteran's Services Office Facebook

Child Protective Services

1400 Emeline Ave., Building K, 1st Floor, Santa Cruz, CA 95060
Call: (831) 454-4222
TDD/TTY: (831) 454-4233
CA Relay Service: 711
Metro Bus Route

Customer Service Centers

For CalFRESH, CalWORKs, General Assistance, Medi-Cal, and Welfare-to-Work Employment Services. Visit one of our Customer Service Centers in:

Santa Cruz

1020 Emeline Ave., Building B, Santa Cruz, CA 95060
Call: (831) 454-4165
TTY/TDD: (831) 454-4763
Metro Bus Route
 

Watsonville

18 W. Beach Street, Watsonville, CA 95076
Call: (831) 763-8500
Fax: (831) 786-7100
TTY/TDD: (831) 454-4763
Metro Bus Route

  • Hours: Monday through Friday 8:00 a.m. to 5:00 p.m.
  • Benefits Call Center 1 (888) 421-8080 (Automated phone system)
  • To Apply for or Manage Benefits Online visit www.mybenefitscalwin.org

Family and Children's Services

Foster Care and Adoptions

Foster and Kinship Care, Foster Care Licensing

  • 1400 Emeline Ave., Building K, Santa Cruz, CA 95060
  • Phone: (831) 454-4687
  • Metro Bus Route

Foster Parent Recruitment

Independent Living Program and Transitional Housing Plus Program

  • Phone: (831) 459-0444

Workforce Santa Cruz County

Watsonville Career Center

  • 18 W. Beach St., Watsonville, CA 95076
  • Phone: (831) 763-8700
  • TTY: (831) 464-4358
  • Metro Bus Route

Capitola Career Center

  • 2045 40th Ave., Suite B, Capitola, CA 95010
  • Phone: (831) 464-6286
  • TTY: (831) 464-4358
  • Metro Bus Route

Goodwill Central Coast Career Center

  • 350 Encinal St., Santa Cruz, CA 95060
  • Phone: (831) 423-8611
  • California Relay Service 711
  • Metro Bus Route

Watsonville Youth Center

  • Aspen Way, Watsonville, CA 95076
  • Phone: (831) 466-5672.
  • Hours: 8:00 AM - 5:00 PM, Monday through Friday.

Report Elder or Dependent Abuse

If you suspect dependent adult or elder abuse and neglect call the hotline toll free at 1 (866) 580-HELP (4357) or (831) 454-4101. Available 24-hours a day, 7-days a week. In a long term care facility, call (831) 429-1913 or (831) 688-8833. If you think this is an emergency call 911 for immediate assistance.

For more information visit our Adult Protective Services program page or the CDSS Adult Protective Services (APS) (About Exit) web page and find links to PDF forms.

Report Child Abuse and Neglect

You can help stop child abuse! To report child abuse or neglect, call the hotline toll free at 1 (877) 505-3299 or (831) 454-2273. Available 24-hours a day, 7-days a week.

Report Fraud

If you suspect Medi-Cal Fraud - Report it by calling the Medi-Cal Fraud Hotline at 1 (800) 822-6222, or e-mail fraud@dhcs.ca.gov (About Exit).  If you want to mail a complaint to our office, please send to [add address here].

For more helpful hints and resources go to the DHCS Stop Medi-Cal Fraud web page.